AkastroidGet in touch.
One address, and a person reads it.
hello@akastroid.com
Support, sales, refunds and bug reports all go here. There is no ticket portal and no chatbot. Expect a reply within one business day.
What to include
A licence problem
Quote your licence id — the six characters shown underActivate in the app, and in the subject line of your purchase email. It identifies your purchase without sending us the whole key, which you should not do.
If you have lost the key entirely, you do not need us:sign in with the address you bought with and it is there.
A refund
Send the address you bought with, or the order number, and the word “refund”. That is enough — you do not have to explain why, and we will confirm within one business day. The terms are on the refund policy.
Something went wrong with an image
The most useful thing is the processing log Akastroid writes beside every result. It records each decision and the measurement behind it, which usually says more than a description of the symptom does.
Your frames stay on your computer, and we do not want them. If a bug genuinely needs data to reproduce, we will ask, and it will be your choice.
A question before buying
Ask. It is a one-time purchase from a small operation, not a subscription with a sales team, and a question that saves you a refund saves us both the trouble.
Before you write
The FAQ covers what a licence includes, how it moves between computers, and what the free version does. Theguides cover the processing itself — and if your image came out wrong in a way that looks familiar, the answer is often in there.